FULL POLICY

1. Scope of Support

These sessions are designed to offer support, reflection, structure, and encouragement through lived experience, coaching practices, and guided discussion. However:

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These sessions are not therapy or counselling.

I am not a qualified therapist, psychiatrist, psychologist, or licensed counsellor. I am a CPD-accredited life coach and qualified teacher offering peer-based support sessions, practical tools, and emotional insight based on real-world experience.

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These sessions are not suitable for:

• Clinical diagnoses

• Emergency mental health care

• Deep trauma processing

• Risk assessment

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If you are in distress, crisis, or experiencing suicidal thoughts, please contact:

• Your GP or NHS crisis line

• Samaritans (UK): 116 123 (free, 24/7)

• Emergency services (UK): Call 999

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2. 1:1 Session Terms

Types of 1:1 support offered:

• Drop-in sessions (1 hour)

• Four-session monthly packages (1 per week)

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Cancellations & Rescheduling

• You may cancel or reschedule with at least 24 hours’ notice.

• Sessions cancelled with less than 24 hours’ notice are non-refundable.

• If I must cancel or reschedule, I will offer you a replacement slot or full refund.

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Data Protection

• Your name, email address, and notes related to your session are stored securely and used only for session delivery and communication.

• All personal data is stored in compliance with UK GDPR law.

• You may request to have your data exported or deleted at any time.

• Sessions are not recorded unless specifically agreed upon in writing by both parties.

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3. Group Support Sessions

Group sessions are small, live support spaces limited to 6 participants max. These are talk-based, peer-led spaces designed for emotional support, reflection, and shared growth.

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Important Boundaries:

• These are not therapy groups.

• You are responsible for your own emotional wellbeing and for stepping away if the content becomes too heavy.

• Sessions will not be recorded.

• There will be no replays available to protect participants' privacy.

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Group Safety Rules

To protect everyone attending, the following is expected of all participants:

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Privacy

• Do not share or request personal contact details (e.g. email, phone number, home address, social media).

• Do not record, screenshot, or photograph any part of the session.

• Do not share anything discussed in the group outside of it, unless you have explicit written consent from the person involved.

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Behaviour

• Everyone must treat each other with respect. No advice-giving, correcting, or interrupting unless invited.

• If you are unable to attend or need to leave early, please let me know beforehand.

• Anyone engaging in disruptive, aggressive, or inappropriate behaviour may be removed without refund.

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Safeguarding

If a participant discloses harm to self or others, I reserve the right to contact emergency services or safeguarding authorities, in line with UK law. This is the only circumstance under which confidentiality may be broken.

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4. Refunds & Payments

• Sessions are non-refundable once delivered.

• No partial refunds will be given for missed group sessions.

• Group spots cannot be transferred to other people without written agreement.

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5. Free Monthly Events

Occasionally, I may offer free community-based events such as webinars, Q&As, or support sessions. While these are lower-stakes environments, all of the same group safety rules still apply.

No contact-sharing, screenshots, recording, or inappropriate behaviour will be tolerated.

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6.Contact & Complaints

If you ever feel unsafe, uncomfortable, or triggered during or after a session — or have concerns about anything that occurred — please email me directly at [insert your contact email].

I take all concerns seriously and will handle your message with respect and discretion.

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7. Final 

These sessions are rooted in compassion, lived experience, and emotional honesty. I will always do my best to hold a supportive and inclusive space — but the sessions are not a replacement for professional therapy or crisis care.

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Your story is safe here, but your safety is your right and your responsibility. I’m honoured to walk alongside you.

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